At Elise Montreal Collection, we value clear and efficient communication with our customers. This Contact Policy explains how you can reach us and what you can expect when contacting our support team.

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1. How to Contact Us

For all questions regarding orders, products, shipping, returns, or payments, you can contact us via:

Email: info@elisemontrealcollection.com

This is our primary and only official communication channel.

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2. Response Time

We aim to respond to all customer inquiries within 1–2 business days.

During busy periods, holidays, or promotional campaigns, response times may be slightly longer. We appreciate your patience and understanding.

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3. Order-Related Support

When contacting us about an order, please include:

• Your order number

• The email address used at checkout

• A clear description of your question or issue

This helps us assist you as quickly and efficiently as possible.

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4. Before Opening a Dispute

We kindly ask customers to contact us directly before initiating a chargeback or payment dispute.

Most issues can be resolved quickly through our support team without the need for further action.

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5. Availability

Our support team is available on business days (Monday to Friday, excluding public holidays).

We do not offer phone or live chat support at this time.

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6. Contact Information

Elise Montreal Collection
Email: info@elisemontrealcollection.com

We are here to help and will do our best to assist you as quickly as possible.