Shipping & Delivery Policy

At Elise Montreal Collection, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered.

If you have any questions regarding your shipment, please contact us at info@elisemontrealcollection.com before initiating a payment dispute or chargeback. Our Customer Support team is always happy to assist you.

1. Order Processing

All orders are processed within 1–3 business days after your payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are separate from shipping times.

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally 1–7 business days, depending on your location and the selected shipping service.

Delivery estimates are provided for guidance only and are not guaranteed.

Occasionally, deliveries may take longer due to circumstances beyond our control, including:

  • Customs inspections

  • National holidays

  • Severe weather conditions

  • Carrier delays

  • High seasonal demand

  • Other unforeseen logistical disruptions

We appreciate your patience should any unexpected delays occur.

3. Shipping Origin

To reduce unnecessary warehousing, minimize waste, and lower environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.

As a result, your order may be dispatched from one of our supplier facilities, including locations in China.

Depending on your country's import regulations, customs duties, import taxes, or additional fees may apply. These charges are determined by your local customs authorities and are the responsibility of the customer where applicable.

4. Shipping Costs

Shipping costs are automatically calculated during checkout.

The shipping fee depends on factors such as:

  • Delivery destination

  • Order weight

  • Selected shipping method

  • Promotional shipping offers, where applicable

The final shipping cost will always be displayed before payment is completed.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the shipment using the provided tracking link.

Please regularly check your tracking information to stay informed about:

  • Shipment progress

  • Estimated delivery date

  • Delivery attempts

  • Collection point notifications (if applicable)

If your parcel is redirected to a pickup location by the shipping carrier, it is the customer's responsibility to collect the package within the time period specified by the carrier.

If you experience any issues with your shipment or notice unexpected delays, please contact us at info@elisemontrealcollection.com before opening a chargeback or payment dispute. In most cases, we can work directly with the shipping carrier to help resolve the issue.

6. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

If the shipping carrier confirms through its tracking system that the package has been successfully delivered to the address provided, delivery will generally be considered completed.

If you believe your package has been delivered incorrectly or cannot be located, we recommend:

  • Checking around your property

  • Asking household members or neighbors

  • Contacting the shipping carrier directly

  • Contacting our Customer Support team for assistance

While we will gladly assist you in investigating delivery issues, we cannot guarantee refunds or replacements for shipments marked as successfully delivered by the carrier, except where required under applicable consumer protection laws.

7. Address Changes

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us immediately at:

info@elisemontrealcollection.com

Address corrections should be requested within 24 hours of placing your order.

Although we will make every effort to update your information before shipment, we cannot guarantee that address changes will be possible once order processing has begun.

8. Lost, Delayed, or Undeliverable Packages

If your order experiences significant delays or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Packages returned due to:

  • Incorrect addresses

  • Failure to collect from a pickup point

  • Refused deliveries

  • Unsuccessful delivery attempts caused by customer error

may incur additional shipping charges if reshipment is requested.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact our Customer Support team.

Elise Montreal Collection

Email: info@elisemontrealcollection.com

We are committed to providing timely assistance and ensuring your order reaches you as smoothly as possible.