Terms & Conditions

Welcome to Elise Montreal Collection. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. Applicability

These Terms & Conditions apply to all offers, purchases, and agreements made through Elise Montreal Collection.

By placing an order, you also agree to our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • Payment Policy

  • Cookie Policy

These policies form an integral part of these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate and up to date.

However:

  • Colors may vary slightly depending on your device or monitor settings.

  • Minor variations in size, appearance, or packaging may occur.

  • Product images are for illustrative purposes only.

  • Typographical errors, pricing mistakes, or other inaccuracies may occasionally occur.

We reserve the right to correct any errors, update information, or cancel orders affected by obvious pricing or publication mistakes without prior notice.

3. Orders and Payments

All orders are subject to acceptance and product availability.

An order is considered confirmed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region. Customers are responsible for ensuring that their chosen payment method is supported in their location.

If a payment cannot be successfully authorized or completed, the order will not be processed.

We reserve the right to refuse or cancel any order where fraud, unauthorized activity, pricing errors, or violations of these Terms & Conditions are reasonably suspected.

4. Order Processing and Shipping

Orders are processed within approximately 1–3 business days.

Estimated delivery times after dispatch generally range from 1–7 business days, depending on the destination and shipping carrier.

Many of our products are shipped directly from our trusted international fulfillment partners in order to reduce unnecessary warehousing and environmental impact.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs inspections

  • Public holidays

  • Weather conditions

  • Carrier disruptions

  • High seasonal demand

  • Other circumstances beyond our reasonable control

Such delays do not automatically entitle customers to cancel an order or request compensation, except where required by applicable consumer protection laws.

Customers are responsible for any import duties, customs fees, taxes, or similar charges imposed by their local authorities where applicable.

5. Returns, Refunds, and Cancellations

Our complete return procedure is outlined in our separate Return & Refund Policy.

Please note:

  • Returns require prior approval from our Customer Support team.

  • Orders cannot always be cancelled once processing has begun.

  • Refund requests are assessed in accordance with our Return & Refund Policy.

  • Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we can resolve the issue directly.

6. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Correct shipping address

  • Valid email address

  • Accurate payment information

We cannot be held responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

Address corrections should be requested as soon as possible after placing an order. Although we will make every effort to update an order before shipment, changes cannot be guaranteed once processing has started.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Elise Montreal Collection shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability is limited to the purchase price of the product concerned.

We are not responsible for:

  • Delivery delays caused by shipping carriers or customs authorities.

  • Lost packages where the carrier's tracking information confirms successful delivery to the address provided by the customer.

  • Temporary website interruptions or technical issues beyond our control.

  • Damage resulting from misuse, improper handling, or normal wear and tear of our products.

Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property

All content available on this website—including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Logos

  • Graphics

  • Videos

  • Branding

  • Website design

is the exclusive property of Elise Montreal Collection or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, published, or used for commercial purposes without our prior written permission.

9. Complaints

We value customer feedback and aim to resolve complaints fairly and efficiently.

If you have a complaint regarding your order or our services, please contact us at:

info@elisemontrealcollection.com

To help us process your request as quickly as possible, please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs if the complaint concerns product quality, damage, or sizing

We aim to respond to all customer inquiries within five (5) business days.

10. Force Majeure

We shall not be held responsible for delays or failures to perform our obligations where such delays result from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Pandemics

  • Strikes

  • Transportation disruptions

  • Customs delays

  • Internet outages

  • Supplier interruptions

During such events, our obligations may be suspended for the duration of the disruption.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing our business operations.

Any disputes arising from these Terms & Conditions shall be submitted to the competent courts with jurisdiction over our registered business, unless mandatory consumer protection laws require otherwise.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Elise Montreal Collection

Email: info@elisemontrealcollection.com

We are always happy to assist you and will do our best to respond promptly to your inquiry.