Payment Policy

At Elise Montreal Collection, we are committed to providing a secure, reliable, and seamless checkout experience. We offer secure card-based payment methods to ensure your purchases are processed safely and efficiently.

If you have any questions regarding payments or billing, please contact us at info@elisemontrealcollection.com.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express (where available)

  • Apple Pay*

  • Google Pay*

  • Shop Pay*

*Apple Pay, Google Pay, and Shop Pay are available only on supported devices, browsers, and in eligible regions. These services securely process your payment using your linked debit or credit card.

Only the payment methods displayed during checkout are available for your location and device.

2. Secure Payment Processing

Your payment security is one of our highest priorities.

All transactions are processed through trusted, PCI-compliant third-party payment providers using SSL (Secure Socket Layer) encryption.

For your protection:

  • We never store your full credit or debit card information on our servers.

  • All payment details are encrypted during transmission.

  • Sensitive financial information is processed exclusively by certified payment providers.

  • Apple Pay, Google Pay, and Shop Pay use advanced tokenization technology, meaning your actual card details are never shared with us.

These security measures help ensure your personal and financial information remains protected throughout the checkout process.

3. Payment Authorization

Orders are processed only after your payment has been successfully authorized and received.

If your payment is:

  • Declined

  • Cancelled

  • Incomplete

  • Flagged for additional security verification

your order will not be processed until the issue has been resolved.

If you experience payment issues, we recommend contacting your card issuer or payment provider before attempting another transaction.

4. Currency

All prices displayed on our website are shown in the selected currency.

If your payment card is issued in a different currency, your bank or payment provider may apply exchange rates or foreign transaction fees. These charges are determined solely by your financial institution and are outside the control of Elise Montreal Collection.

5. Refunds

If you are eligible for a refund under our Return & Refund Policy, your refund will be processed after the returned item has been received and approved.

Once approved:

  • Refunds are generally processed within 14 days.

  • Refunds will always be issued to the original payment method used for the purchase.

  • Depending on your bank or payment provider, it may take several additional business days before the refund appears in your account.

Original shipping charges are generally non-refundable unless required by applicable consumer protection laws or if the refund results from an error on our part.

6. Fraud Prevention

To protect both our customers and our business, every transaction is subject to fraud detection and security screening.

We reserve the right to:

  • Request additional identity or payment verification.

  • Decline or cancel orders suspected of fraudulent activity.

  • Delay shipment while payment verification is being completed.

These measures help maintain a secure shopping environment for all customers.

7. Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our Customer Support team before initiating a chargeback or payment dispute.

Most concerns—including delayed deliveries, damaged products, or refund requests—can be resolved quickly through direct communication with our support team.

8. Contact Information

If you have any questions regarding payments, billing, or refunds, please contact us.

Elise Montreal Collection

Email: info@elisemontrealcollection.com

Our Customer Support team is committed to providing prompt assistance and ensuring a secure and smooth shopping experience.