Privacy Policy

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1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we provide information on how your personal data is handled when using our website. Personal data refers to all data that can be used to personally identify you.

1.2 The party responsible for data processing on this website under the terms of the General Data Protection Regulation (GDPR) is Elise Montreal Collection. The responsible party for the processing of personal data is the individual or legal entity that determines the purposes and means of processing personal data, either alone or jointly with others.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to the responsible party), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock icon in your browser's address bar. In addition, no automated decision-making or profiling takes place which produces legal effects or similarly significantly affects you, as meant in Art. 22 GDPR.

1.4 The responsible party can be reached at: info@elisemontrealcollection.com.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website purely for informational purposes, i.e., without registering or otherwise providing us with information, we collect only the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data necessary for technical reasons to display the website:

  • The website visited

  • Date and time of access

  • The amount of data sent in bytes

  • The source/referrer from which you accessed the page

  • Browser used

  • Operating system used

  • IP address (if applicable: anonymized)

Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. This data is not shared or used in any other way. However, we reserve the right to review server log files later if there are specific indications of unlawful use.

3) COOKIES

To make visiting our website more attractive and to enable the use of certain functions, we use cookies on various pages. Cookies are small text files stored on your device. Some of the cookies we use are deleted at the end of your browser session (session cookies). Other cookies remain on your device, enabling us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies).

Cookies collect and process specific user information, such as browser and location data and IP addresses, in individual instances. Persistent cookies are automatically deleted after a specified period, which varies depending on the cookie.

Some cookies serve to simplify processes, such as storing items in a virtual shopping cart for a later visit. If personal data is also processed by certain cookies we implement, the processing is carried out in accordance with Art. 6(1)(b) GDPR for contract performance or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interest in providing the best possible functionality of the website and a customer-friendly visit experience.

We may work with advertising partners who help us make our online offerings more interesting to you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies). If we collaborate with such advertising partners, you will be informed about the use of these cookies and the data collected in detail in the following sections.

Please note that you can configure your browser to notify you about cookies, decide on a case-by-case basis whether to accept them, or exclude cookies for certain cases or in general. Each browser handles cookie settings differently. Refer to your browser’s help menu for instructions on managing your cookie settings:

  • Internet Explorer: Manage Cookies

  • Firefox: Allow and Block Cookies

  • Chrome: Cookie Settings

  • Safari: Manage Cookies

  • Opera: Cookie Preferences

When you first visit our website, we will ask for your consent to use cookies that are not strictly necessary for the operation of the website through a cookie banner. You can adjust your preferences at any time. Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACTING US

When you contact us (e.g., via contact form or email), personal data is collected. The specific data collected when using a contact form is evident from the respective form. This data is used exclusively to respond to your inquiry or to contact you and handle the associated technical administration.

The legal basis for processing the data is our legitimate interest in responding to your inquiry in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted after your inquiry has been fully resolved, provided there are no statutory retention obligations that prevent this.


 

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed when you provide it to us for the purpose of contract execution or opening a customer account. The specific data collected is evident from the respective input forms.

You can delete your customer account at any time by notifying Elise Montreal Collection via info@elisemontrealcollection.com. We store and use the data you provide for contract processing. Once the contract has been fully executed or your customer account deleted, your data will be restricted for further use and deleted after the statutory retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data for purposes permitted by law.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 SUBSCRIPTION TO OUR EMAIL NEWSLETTER If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required is your email address. Providing additional data is optional and used for personalization.

We use the double opt-in procedure. By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. When signing up, we store your IP address and the date/time of registration. You can unsubscribe at any time via the link provided in the newsletter or by contacting info@elisemontrealcollection.com.

6.2 EMAIL NEWSLETTER FOR EXISTING CUSTOMERS If you have provided your email address during the purchase of goods, we reserve the right to send regular offers for similar goods via email based on Art. 6(1)(f) GDPR. You can object to this at any time by notifying us.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 Personal data collected by us will be passed on to the shipping company entrusted with delivery (e.g., Canada Post) as part of contract execution. Your payment data will be forwarded to the authorized credit institution as part of payment processing. Legal basis: Art. 6(1)(b) GDPR.

7.2 USE OF PAYMENT SERVICE PROVIDERS

  • PayPal: Your data is forwarded to PayPal (Europe) S.a.r.l. et Cie, S.C.A. as part of payment processing under Art. 6(1)(b) GDPR. PayPal may conduct a credit check under Art. 6(1)(f) GDPR. For more info, see the PayPal Privacy Policy.

  • SOFORT: Payment processing is carried out by SOFORT GmbH (part of Klarna Group) under Art. 6(1)(b) GDPR.

8) CONTACT FOR REVIEW REMINDER

We use your email address for a one-time reminder to submit a review of your order, provided you have given explicit consent in accordance with Art. 6(1)(a) GDPR. You can withdraw consent at any time by messaging info@elisemontrealcollection.com.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins (Shariff Solution): We use Facebook (Facebook Inc.) buttons via HTML link to protect your data. Facebook Inc. is certified under "Privacy Shield." 9.2 Google+ Plugins (Shariff Solution): Operated by Google LLC. Certified under "Privacy Shield." 9.3 Instagram Plugin (Shariff Solution): Operated by Instagram LLC. Certified under "Privacy Shield."

10) ONLINE MARKETING

10.1 DoubleClick by Google: Uses cookies to display relevant ads (Art. 6(1)(f) GDPR). Google LLC is certified under "Privacy Shield." 10.2 Google AdWords Conversion Tracking: We use this to track the success of advertising (Art. 6(1)(f) GDPR). Cookies typically expire after 30 days.

11) WEB ANALYSIS SERVICES (Google Analytics)

This website uses Google Analytics (Google LLC). It uses cookies to analyze website usage. We use the extension "_anonymizeIp()" to ensure your IP address is truncated within the EEA before transmission to the USA (Art. 6(1)(f) GDPR).

12) RETARGETING/REMARKETING

  • Facebook Custom Audience (Pixel): Tracks user behavior with your explicit consent (Art. 6(1)(a) GDPR).

  • Google AdWords Remarketing: Enables interest-based advertising on third-party websites (Art. 6(1)(f) GDPR).

13) RIGHTS OF THE DATA SUBJECT

13.1 Under applicable law, you have the following rights:

  • Right of Access (Art. 15 GDPR)

  • Right to Rectification (Art. 16 GDPR)

  • Right to Erasure (Art. 17 GDPR)

  • Right to Restriction of Processing (Art. 18 GDPR)

  • Right to Notification (Art. 19 GDPR)

  • Right to Data Portability (Art. 20 GDPR)

  • Right to Withdraw Consent (Art. 7(3) GDPR)

  • Right to Lodge a Complaint (Art. 77 GDPR)

13.2 RIGHT TO OBJECT If we process your data based on legitimate interest, you have the right to object at any time for reasons arising from your particular situation.

14) RETENTION PERIOD OF PERSONAL DATA

The retention period is based on respective legal periods (e.g., commercial and tax law). After expiry, data is routinely deleted, unless necessary for the fulfillment or initiation of a contract.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@elisemontrealcollection.com.