Privacy Policy

At Elise Montreal Collection, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you make a purchase, create an account, subscribe to our newsletter, or contact our customer support.

The information we may collect includes:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers and never stored on our servers)

  • IP address

  • Browser type and device information

  • Order history and transaction details

  • Website usage and browsing behavior through cookies and similar technologies

Providing this information enables us to process your orders efficiently and improve your overall shopping experience.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your orders

  • Managing payments and preventing fraudulent transactions

  • Providing customer support

  • Sending order confirmations, shipping updates, and tracking information

  • Improving our website, products, and customer experience

  • Personalizing your shopping experience

  • Complying with legal and regulatory obligations

  • Sending promotional emails and marketing communications, only when you have provided your consent

We only process your personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (to fulfill your purchase)

  • Your consent (for marketing communications and optional cookies)

  • Compliance with legal obligations (such as tax and accounting requirements)

  • Our legitimate interests, including fraud prevention, website security, business improvement, and customer service

4. Sharing Your Information

We only share your information when necessary to operate our business and deliver our services.

Your data may be shared with:

  • Secure payment service providers

  • Shipping and logistics partners

  • Our fulfillment and product suppliers for order processing and shipment

  • Website hosting providers

  • Analytics and marketing service providers, where applicable and subject to your cookie preferences

  • Government authorities when legally required

We never sell, rent, or trade your personal information to third parties.

As part of our business model, certain products may be shipped directly from trusted international suppliers. This means that some personal information, such as your name, shipping address, and contact details, may be transferred outside the European Economic Area (EEA), including to suppliers located in China. Whenever such transfers occur, we take appropriate safeguards to protect your personal data in accordance with applicable data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

For example:

  • Order and accounting records may be retained for up to seven (7) years where required by tax legislation.

  • Customer service communications may be retained for a reasonable period to resolve disputes or provide ongoing support.

  • Marketing preferences are retained until you withdraw your consent.

After the applicable retention period, your information will be securely deleted or anonymized.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Deliver personalized marketing where permitted

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

Protecting your personal information is extremely important to us.

We implement appropriate technical and organizational security measures to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

  • SSL encryption for all website communications

  • Secure payment processing

  • Restricted access to customer information

  • Regular security monitoring and system updates

Although no online platform can guarantee absolute security, we continuously work to maintain a high level of protection for your personal information.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Withdraw your consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

Email: info@elisemontrealcollection.com

We aim to respond to all legitimate requests within one month.

9. Third-Party Services

Our website may contain links to third-party websites or use services operated by third parties. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on this page together with the revised "Last Updated" date. We encourage customers to review this Privacy Policy periodically.

11. Contact Information

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Elise Montreal Collection

Email: info@elisemontrealcollection.com

Our customer support team will be happy to assist you.